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Common Questions

To help you, we’ve put together a list of common Azusa Pacific Online University financial aid questions and answers. If you do not find the answer you need, please send your question to our support team.

Applying for Financial Aid

Who can I contact about my financial aid?

  • If you are just applying to the university, the enrollment office will be your best resource for general financial aid and admissions questions. You can contact the enrollment office at 1-855-APOUNOW (276-8669) or admissions@apou.net.
  • If you are an accepted or enrolled student contact the office of student financial services directly at (626) 857-2461 or financialaid@apou.net

What are the application deadlines?

  • Financial aid is awarded throughout the year. To apply for financial aid, you must first complete and submit the Free Application for Federal Students Aid (FAFSA). APOU will use the information from your FAFSA to determine how much aid you are eligible to receive.

How much will my financial aid cover?

  • The amount of financial aid you receive depends on the number of courses you enroll in and the amount of aid you are eligible to receive (determined by the FAFSA).

What if I do not want financial aid?

  • If you are not applying for financial aid, you will not need to complete the FAFSA. Once you are admitted to the university, you will be registered for courses and receive a bill directly from the Office of Student Financial Services.

How do I apply for APOU financial aid?

  • The first step in the financial aid process is to complete your FAFSA at www.fafsa.ed.gov. Once your FAFSA is received by APOU you will receive further guidance on completing the financial aid process.

If I did not file taxes, do I need to complete a FAFSA?

Bills and Payments

How do I pay my bill?

If you wish to mail your payment, checks should include the student ID in the memo, be made payable to Azusa Pacific Online University, and sent to:

Azusa Pacific Online University
Student Financial Services
511 W. Citrus Edge Street
Glendora, CA 91740

Loans

Am I eligible for a Student Loan?

  • You may be eligible for a Student Loan if you are enrolled at least part-time at APOU in a program leading to a degree or certificate.

What is the difference between subsidized loans and unsubsidized loans?

  • A subsidized loan is available to undergraduate students with financial need. The amount of the loan may not exceed your financial need. The U.S. Department of Education pays the interest if you are in school at least part-time and for the first six months after you leave school (referred to as a grace period).
  • An unsubsidized loan is available to undergraduate and graduate students and does not require a demonstrated financial need. The student is responsible for paying the interest during all periods and can choose to defer payment. However, interest will accrue (accumulate) and be capitalized (that is, your interest will be added to the principal amount of your loan).

How do I apply for a loan?

  • To apply for financial aid you must first complete and submit the Free Application for Federal Students Aid (FAFSA). APOU will use the information from your FAFSA to determine how much aid you are eligible to receive. Direct Loans are generally included as part of your financial aid package.

How much can I borrow?

The amount of loan you are eligible for is determined by your year in school (based on transferable units) and whether you are a dependent or independent student.

Year In School Dependents Students
(except students whose parents are unable to obtain PLUS Loans)
Independent Students
(and dependent undergraduate students whose parents are unable to obtain PLUS Loans)
First-Year Undergraduate $5,500 – No more than $3,500 of this amount may be in subsidized loans. $9,500 – No more than $3,500 of this amount may be in subsidized loans.
Second-Year Undergraduate $6,500 – No more than $4,500 of this amount may be in subsidized loans. $10,500 – No more than $4,500 of this amount may be in subsidized loans.
Third-Year and Beyond Undergraduate $7,500 per year – No more than $5,500 of this amount may be in subsidized loans. $12,500 per year – No more than $5,500 of this amount may be in subsidized loans.
Graduate or Professional Degree Students Not Applicable $20,500
Maximum Total Debt from Subsidized and Unsubsidized Loans $31,000 – No more than $23,000 of this amount may be in subsidized loans. $57,500 for undergraduate – No more than $23,000 of this amount may be in subsidized loans.$138,500 for graduate or professional students – No more than $65,500 of this amount may be in subsidized loans. The graduate debt limit includes all feral loans received for undergraduate study.

What are the current interest rates?

Undergraduate Students Graduate Students
Direct Subsidized Loans 3.4 percent N/A
Direct Unsubsidized Loans 6.8 percent 6.8 percent

Other than interest, is there a charge for this loan?

  • Yes, there is a 1 percent loan fee on all Direct Subsidized and Direct Unsubsidized Loans.

What does the student have to do to remain eligible for a PLUS Loan?

What happens if my parent applies for the PLUS Loan and is denied?

  • As a student, you are then eligible to take out an additional Unsubsidized Stafford Loan ($4,000/year for sophomores, or $5,000/year for juniors and seniors). It is important that you contact APOU’s Office Student Financial Services if your parent is denied.

How does the PLUS Loan compare to alternative loans?

  • The main advantage of the PLUS loan is the interest rate. It is fixed at 7.9 percent. The common variable interest rate on an alternative loan can range anywhere from 9 to 15 percent, or higher.

What is SAP?

  • SAP stands for Satisfactory Academic Progress. Read more about the SAP expectation for all students.

What is a Loan Exit Requirement? How do I fulfill it?

The federal government requires all loan borrowers to complete the Loan Exit Requirement as a recipient of a Federal Stafford Loan. Loan exits must be completed if you drop below half time, withdraw from school, or graduate.Loan Exit Requirement counseling can be completed online at www.nslds.ed.gov. Please have the following information ready when you begin:

  • Expected employer (if unknown, you can answer “unknown”)
  • Next of kin (a family member who can be easily contacted)
  • Two references (names, addresses, and phone numbers)
  • Expected permanent address
  • Loan type (Subsidized Stafford, Unsubsidized Stafford)
  • Loan balances
  • Loan interest rate (caps at 8.25 percent)
  • Estimated time of repayment

Please email APOU’s Student Financial Services at fiancialaid@apou.net once you have completed the loan exit process so that we may update your account.

Scholarships and Grants

What do I do if I am awarded a scholarship or other aid?

  • Notify APOU’s Office Student Financial Services immediately because these amounts will need to be added to your financial aid award letter.

Disbursements and Refunds

If I qualify, when will my refund check be sent?

  • All financial aid is finalized after the add/drop period to ensure enrollment in courses. After the add/drop deadline, students with credit on their account will be processed for a refund. The refund process will take four weeks, enabling the university to verify actual loan amounts and refunds with the federal financial aid processors.

What if I want APOU to hold a credit on my account for a future semester?

  • APOU can hold a credit on your account for a future semester charge if requested by the student. To request this action complete the Authorization to Apply Federal Title IV Program Funds and return to the office of student financial services.

Paying for Books and Materials

Can I get an advance from my financial aid in order to purchase books or a computer?

  • Yes. Students can request a bookstore voucher for the Azusa Pacific University Bookstore. To request a voucher, contact the Office of Student Financial Services at (626) 857-2461.

How do I use my book voucher to pay for books at the APU Bookstore when I order online?

  • Go to www.bookstore.apu.edu and select “Cougar Buck” for tender option. You will then be prompted to enter your student ID number.

Does financial aid cover my LabPaqs?

  • LabPaqs require an upfront out-of-pocket cost to students. For students receiving a financial aid refund, they can expect to receive those refunds approximately four to six weeks into the session and can use those funds to reimburse themselves for the out of pocket costs.

Withdrawal/Drop Policy

How much will I owe if I withdraw from a class?

  • Financial aid and the amount you owe are dependent on the number of courses you are enrolled in. If you are considering changing your course load, contact the Office of Student Financial Services at (626) 857-2461 or fiancialaid@apou.net to discuss the options.

How does a withdrawal or a failing grade affect my financial aid at APOU?

  • Withdrawing or failing classes can both negatively affect your financial aid eligibility. Students are expected to make Satisfactory Academic Progress (SAP) toward their degree.

Note: All stated financial information is current for the 2012-2013 award year.

From a student:
"Every time we set a goal and meet it we are motivated to set another. Throughout our lives we continually strive to accomplish greater things. I suppose that is why we are all at APOU."